Refund policy

Bathroom Supply Co Delivery & Returns Policy

This Policy sets out how Bathroom Supply Co Limited (“BSC”, “we”, “us” “our”) will deal with delivery of products which we have agreed to supply to or for our customers (“customer”, “you”, “your”) and your rights and our obligations in relation to any defects or returns of products and associated remedies. It should be read alongside our General Conditions of Sale and forms part of the contract between you and us for the sale and purchase of the products and associated services.

1. Returns

• A return can be requested for any faulty products that do not operate in line with manufacturers guidelines in accordance with the sections below.
• A return can be requested for products that are surplus to requirements and must be returned within thirty days of delivery.
• Special order products that are surplus to requirements cannot be returned.

2. Faulty Products

• Subject to the sections below, bathroom products that are returned as faulty will be inspected by BSC Distribution and a credit for the purchase price will only be issued, in part or full, following inspection and where we reasonably agree that the product is faulty.
• Products must be reported as faulty without undue delay and in any event within seven days from the date of delivery. Please note that we will not be responsible for any faulty products that are not reported within this time.
• Once reported as faulty, you should not use or operate the products, to prevent further damage occurring to the products whilst in your possession.
• Products are due to be paid for in line with our agreed trading terms, payment is due from you whether or not a claim of faulty products has been made, and will be due in line with our agreed trading terms until we reasonably agree that the product is faulty.

3. Surplus to Requirements Products

• Products must be returned within thirty days (of their original delivery) in their original packaging and in a re-saleable condition.
• BSC reserves the right to request photographs of the proposed returned products to confirm condition at the point of return.
• A standard re-stocking charge of £25 will apply, per order, and must be paid in line with our agreed payment terms.
• Any products that are surplus to requirements but reported outside of the thirty days from delivery are not eligible for return.

4. Returns Process

• A return can be raised by emailing info@bathroomsupplyco.com. An email will be sent (to the e-mail address you have provided) to confirm the return request has been raised.
• A return will only be raised by us when goods are available for collection and meet the criteria of a faulty product or surplus to requirement product.
• BSC will attempt to collect products, where reasonably possible, within three days of the return being raised.
• BSC will attempt two collections of the return, if both attempts fail, the return will be cancelled.
• At point of collection the goods returned must be presented in line with the reason for return.
• Drivers are instructed not to accept any products for return that do not comply with the criteria for products that are faulty or surplus to requirement
• Collection of products by us does not imply that full credit will be given. If products are received in a condition not stated on the paperwork, BSC reserve the right to refuse any credit.
• Credits for returned products may take up to three days following BSC or manufacturer inspection. Please note: Manufacturer agreement times may vary.